Kidora Parent Hub

Arranging Local Collection Safely

Local collection can be practical for bulky, fragile or low-value baby and children’s items. It can remove delivery costs, allow the buyer to inspect the item and make it easier to exchange products that are unsuitable for postage.

A clear collection process should protect both buyer and seller. The time, place, payment status, item condition and handover steps should be agreed before anyone travels.

This guide explains general good practice and Kidora’s current collection process.

Keep Collection Arrangements Inside the Marketplace

Use the marketplace messaging system to agree:

• Date
• Time
• Collection location
• Any access instructions
• Who will attend
• What the buyer should bring

Keeping important information in the order conversation creates a useful record for both parties.

Do Not Publish a Home Address in the Listing

A seller should not place a full home address in:

• The listing description
• Listing photographs
• A public profile
• Public comments

On Kidora, collection details should be shared privately through Kidora messaging after the purchase has been made.

Check the Order Status Before Arranging Collection

On Kidora, a paid collection order should show Payment Complete before the seller arranges handover.

If the order shows Pending Payment, the seller should wait until the status changes before releasing the item.

A payment screenshot, email or buyer message should not replace the status shown inside the Kidora order.

How Paid Collection Orders Work on Kidora

When a buyer purchases a collection-only item:

1. The seller receives the order in Profile > My Marketplace > My Orders > Sold
2. The order should show Payment Complete
3. The seller uses Message buyer to arrange collection
4. The parties agree a suitable time and place
5. The buyer inspects and collects the item
6. The seller marks the order as Order Collected

Kidora expects sellers to contact the buyer and arrange collection within 48 hours.

How FREE Collection Orders Work on Kidora

FREE items still need to be secured through Kidora’s checkout process.

The buyer should:

1. Tap Buy Now
2. Place the order
3. Use the order message thread to arrange collection

No card details are required for a FREE item. The checkout process removes the listing from sale and notifies the seller.

FREE Kidora listings are collection-only and do not include a Buyer Protection fee.

Choose a Suitable Collection Location

Depending on the item and circumstances, collection may take place:

• At the seller’s home
• Outside the property
• At a staffed public location
• At another agreed safe meeting point

Large furniture, cots and pushchairs may be easier to inspect at the seller’s property. Smaller items may be suitable for a public handover.

Personal safety should take priority over convenience.

Tell Someone About the Collection

Where appropriate, tell another adult:

• Who is expected
• What time they are arriving
• What item is being collected
• Where the handover will happen

A seller may also prefer another adult to be present.

Agree a Clear Time Window

Avoid vague arrangements such as “sometime this afternoon”.

Confirm:

• A specific time
• A short arrival window
• How delays should be communicated
• How long the seller can reasonably wait

This reduces missed collections and repeated messaging.

Confirm the Arrangement Before Travel

On the day of collection, confirm that:

• The item is still available
• The buyer is still attending
• The time remains suitable
• The address or meeting point is understood

This is especially important when the buyer has a long journey.

Prepare the Item Before the Buyer Arrives

The seller should:

• Locate every included part
• Check the item still matches the listing
• Remove unrelated belongings
• Have instructions or accessories ready
• Make the item reasonably accessible for inspection
• Update the buyer if new damage has occurred

Do not dismantle an item before the buyer has seen it assembled unless the listing and collection arrangements make this clear.

Plan for Large Items

Before collecting a pushchair, cot, wardrobe, bike or other large item, the buyer should check:

• Item dimensions
• Folded or dismantled size
• Vehicle space
• Number of people needed to lift it
• Access through doors, stairs or gates
• Whether tools are required

The seller should not assume that they can provide lifting, dismantling or transport assistance.

Bring the Right Equipment

Depending on the item, a buyer may need:

• Measuring tape
• Protective blankets
• Straps
• Boxes or bags
• Suitable tools
• Another adult to help lift

Do not transport an item in an unsafe or insecure way.

Inspect the Item Before Taking It

The buyer should compare the item with the listing.

Check:

• Correct brand and model
• Correct size
• Included parts
• Visible condition
• Disclosed faults
• Main functions where practical
• Labels and instructions

Take enough time to inspect the item without unnecessarily delaying the seller.

Test Functions Where Practical

For products such as pushchairs, toys, bikes or nursery equipment, it may be reasonable to check:

• Folding mechanisms
• Brakes
• Wheels
• Fastenings
• Battery operation
• Included accessories

Testing at collection does not replace full product-safety checks, manufacturer instructions or recall checks.

Check Official Product Safety Information

Before using a preloved children’s item, identify the exact product and check current official safety information.

Use the UK Product Safety Alerts, Reports and Recalls database.

Do not accept or use a recalled, unsafe, incomplete or structurally damaged product simply because collection has already been arranged.

Do Not Feel Pressured to Accept a Different Item

A buyer should not feel obliged to take an item when it is materially different from the listing.

Examples include:

• Wrong model
• Wrong size
• Missing accessories
• Undisclosed damage
• Incomplete bundle
• Condition significantly worse than shown

Use Kidora messaging and the relevant order or dispute process rather than arguing at the collection location.

Do Not Switch Items at Handover

The seller should provide the exact item shown and described in the purchased listing.

If a replacement or substitution is proposed, it should not be handed over without the buyer’s clear agreement and any required order correction.

Keep Communication Calm and Factual

When a concern appears:

• State the specific difference
• Refer to the listing
• Avoid personal accusations
• Keep messages in Kidora
• Contact Kidora support if needed

Mark the Order as Collected

After the buyer has taken the item, the seller should go to:

Profile > My Marketplace > My Orders > Sold

Open the order, tap the status button and select Order Collected.

This notifies the buyer and starts the confirmation process connected with releasing the seller’s funds.

Do Not Mark It Collected Too Early

The seller should mark the order as collected only after the buyer has actually received the item.

Marking it early can create confusion if the appointment is cancelled or delayed.

Buyer Confirmation and Disputes

After an order is marked Order Collected, Kidora asks the buyer whether they are happy with the order.

If the buyer selects No and provides a reason:

• A dispute is raised
• The order is placed on hold
• Funds are not released until the issue is resolved
• The buyer and seller can try to agree a solution
• Either party can escalate the matter to Kidora if needed

What Happens if the Buyer Is Late?

The seller should send a message through Kidora and allow a reasonable amount of time based on the agreed arrangement.

If the buyer does not attend:

• Do not mark the order as collected
• Keep the item
• Message the buyer
• Agree another time if appropriate
• Contact Kidora if the order cannot be completed

What Happens if the Seller Does Not Respond?

The buyer can go to:

Profile > My Marketplace > My Orders > Bought

Then use Message seller next to the order.

If the seller remains unresponsive, the buyer can contact Kidora support so the team can try to reach the seller.

What Happens if the Seller Can No Longer Complete the Order?

If the item has been misplaced, damaged or is no longer available, the seller should tell the buyer promptly.

The seller can use the order’s Refund items function to cancel or refund the relevant amount and choose whether the item should be returned to stock.

Do not leave the buyer waiting for a collection that cannot happen.

Avoid Off-Platform Transactions

Kidora transactions should remain within Kidora’s payment and messaging systems.

Do not move the transaction to:

• Bank transfer
• Cash arrangements that replace the Kidora order
• Gift cards
• External payment links
• Unrelated messaging apps

Moving the transaction off-platform violates Kidora’s guidelines and may remove the protections and records connected with the order.

Protect Personal Information

Share only the information needed to complete the collection.

Do not share:

• Passwords
• One-time security codes
• Bank login details
• Unnecessary identity documents
• Information about when the property will be empty

Be Alert to Suspicious Messages

Warning signs include requests to:

• Scan a QR code
• Click an external payment link
• Pay money to receive payment
• Share PayPal or banking security information
• Move the entire conversation away from Kidora

Report suspicious activity through Kidora.

Collection Etiquette for Buyers

• Arrive at the agreed time
• Message promptly if delayed
• Bring suitable transport
• Inspect efficiently
• Do not ask for unrelated items from the seller’s home
• Do not renegotiate aggressively after arrival
• Respect the agreed collection arrangements

Collection Etiquette for Sellers

• Have the item ready
• Provide all included parts
• Disclose any new damage
• Allow reasonable inspection
• Keep collection instructions clear
• Do not pressure the buyer to accept a materially different item
• Mark the order as collected promptly after handover

Local Collection on Kidora

Kidora is a UK-only marketplace made for parents buying and selling preloved baby and children’s items.

Sellers can offer:

• Postage
• Free collection
• Both postage and collection

For paid collection orders, the buyer completes checkout through Kidora and the seller confirms the order shows Payment Complete before arranging handover.

FREE Kidora items must also be ordered through checkout. They are collection-only and do not include a Buyer Protection fee.

After collection, the seller marks the order as Order Collected, allowing the buyer to confirm whether they are happy and helping the payment process move forward.

A Local Collection Checklist

• Keep all arrangements in Kidora messages
• Confirm the order status
• Share the address privately
• Agree a clear time
• Prepare every included part
• Plan transport and lifting
• Inspect before handover
• Do not accept a materially different item
• Mark the order as collected only after handover
• Use Kidora’s support process if a problem arises

Frequently Asked Questions

When should a Kidora seller arrange collection?

Arrange collection after the order shows Payment Complete. Kidora expects the seller to contact the buyer within 48 hours.

Can I publish my address in the listing?

No. Share collection details privately through Kidora messaging after the purchase has been made.

How do FREE Kidora items work?

The buyer still completes checkout to secure the item, but no card details are needed. FREE items are collection-only and have no Buyer Protection fee.

What should I do if the item is not as described at collection?

Do not feel pressured to take it. Keep communication factual in Kidora messages and use the relevant dispute or support process.

What must the seller do after collection?

Open the sold order and change its status to Order Collected. This notifies the buyer and starts the confirmation process.