Sending Baby and Children’s Items Safely

Good packaging protects the item, helps prevent disputes and gives both buyer and seller clearer evidence if a parcel is lost or damaged.

On Kidora, eligible UK delivery currently uses integrated InPost options. The seller selects a suitable parcel size and the checkout displays the current delivery charge; correct packaging and drop-off instructions still matter.

This guide explains practical packaging and Kidora’s current InPost locker and optional home-delivery process, alongside free local collection.

How to Use This Guide

This guide reflects the InPost services described on Kidora’s public How It Works page on 15 October 2026. It is not a carrier contract or safety certification. The actual parcel, checkout and order screens and current InPost restrictions take priority.

Trusted UK and Kidora Resources

These links lead to the original guidance or current Kidora rules. Check them for the latest details before acting.

• Kidora: official InPost delivery instructions
• Kidora: Refund Policy
• Kidora: Terms and Conditions
• GOV.UK: product recalls

Confirm That the Item Is Suitable for Delivery

Before offering postage, consider whether the item can be packaged and transported safely.

Delivery may be suitable for:

• Clothing
• Books
• Small toys
• Soft accessories
• Compact nursery items
• Small bundles

Collection may be more practical for:

• Large furniture
• Assembled cots
• Bulky pushchairs
• Fragile equipment
• Very low-value items where postage exceeds the item value

Kidora’s current InPost process requires a suitable parcel size and eligible contents. Confirm the delivery option and the InPost restrictions shown in the app before offering a parcel for shipment.

Confirm Kidora’s InPost Service and Restrictions

Kidora currently integrates InPost for eligible UK deliveries. Where delivery is enabled, the buyer can select delivery to an InPost locker or Home Delivery if the seller has enabled that option. Free local collection remains an alternative.

The seller selects the appropriate parcel size in the listing (A/Small, B/Medium or C/Large, as displayed). Check current permitted dimensions, weights, restricted contents and drop-off requirements in the InPost service and on the actual Kidora order. An item that is too large or unsuitable for InPost should be offered for local collection instead.

Use Kidora’s How It Works instructions and the current in-app checkout and order information. General Royal Mail, Evri or Parcelforce instructions do not describe Kidora’s integrated InPost checkout.

Measure the Packed Parcel, Not Only the Item

Carriers usually price and accept parcels based on the final packed size and weight.

Measure:

• Length
• Width
• Height
• Total weight after packaging

Include boxes, protective materials, accessories and paperwork in the final estimate.

Use Reliable Scales

For small parcels, household or luggage scales may be useful when they are accurate enough for the expected weight.

For larger parcels:

• Weigh yourself without the parcel
• Weigh yourself holding the parcel
• Calculate the difference
• Allow a small margin for packaging changes

Do not deliberately understate weight or dimensions. A carrier may surcharge, delay or refuse the parcel.

Understand the InPost Delivery Price

With Kidora’s integrated InPost delivery, sellers do not manually enter a fixed postage price for an individual InPost listing. Kidora calculates the current delivery charge and shows it to the buyer at checkout, based on the relevant delivery option and parcel size.

Before listing, the seller should accurately assess the packaged parcel dimensions and select the correct size. The full buyer total may include the item price, mandatory Kidora Fee and the applicable delivery charge. See Kidora’s current delivery explanation.

Check Parcel Size Before Publishing

Packaging can increase the dimensions of an item substantially. Check that the packed parcel will fit size A, B or C as selected in Kidora. The actual eligible size, delivery price and current InPost rules are shown in the platform and service documentation.

Kidora explains that where a size correction is needed before dispatch, changing to the same or a smaller parcel size costs the seller nothing extra, while a larger size requires paying the delivery-price difference before a replacement label is created. Confirm the current order instructions before changing size.

InPost Tracking Is Automatic

Kidora’s integrated InPost orders receive tracking updates through the delivery service. Sellers should still keep drop-off evidence and check the tracking status when a buyer reports a delay.

Tracking is useful evidence of the parcel’s journey, but it does not guarantee an item’s condition or automatically determine liability, refund entitlement or compensation.

Check InPost Cover and Parcel Restrictions

Before dispatch, review the current InPost shipment terms, exclusions, parcel-size rules and any applicable compensation or claims procedure. Do not assume that tracking guarantees reimbursement of the full item value.

For valuable, fragile or restricted items, consider whether collection is more appropriate. Kidora’s refund and Buyer Protection rules are separate from whatever a carrier may pay the sender; see the Kidora Refund Policy.

Keep InPost Drop-Off Evidence

Save the order reference and any drop-off receipt, confirmation or tracking evidence provided by the InPost system. Photographs of the item and packaging before dispatch may also help explain what was sent.

Keep relevant records until the transaction and any applicable issue period have concluded. Never publicly post an unredacted buyer address, barcode or shipping label.

Prepare the Correct Item

Before packing, compare the item with the order.

Confirm:

• Correct item
• Correct size
• Correct colour or model
• Every purchased bundle item
• All included accessories
• Instructions where promised

Mix-ups are more likely when several orders are packed at once.

Photograph the Item Before Packing

Take clear photographs showing:

• Condition immediately before dispatch
• All included items
• Important labels
• Accessories
• Existing disclosed faults

These photographs may help distinguish pre-existing wear from transit damage.

Choose Strong Outer Packaging

Use packaging that can withstand ordinary handling during transport.

Suitable options may include:

• A strong cardboard box
• A durable mailing bag for soft goods
• A double-walled box for heavier items
• A correctly sized postal tube where accepted

Do not use packaging that is torn, weakened, damp or unable to close securely.

A strong box with enough cushioning may suit a hard toy, while a clean durable mailing bag can be appropriate for clothing. Whichever material is used, the parcel needs to stay secure through handling and fit the size category shown for the InPost order.

Reuse Packaging Carefully

Reused boxes and mailing materials can reduce waste when they remain strong and suitable.

Before reuse:

• Remove or cover old addresses
• Remove old barcodes and tracking labels
• Check all seams
• Reinforce weak areas
• Confirm the box is dry and clean

Do not reuse packaging contaminated by food, chemicals, pests or moisture.

Use the Right Size Box

A box that is too large may allow the item to move and may increase the delivery price.

A box that is too small may:

• Crush the item
• Split during transit
• Damage protruding parts
• Prevent sufficient protective padding

Choose a size that leaves room for protection without excessive empty space.

Protect the Item from Movement

Use appropriate internal protection such as:

• Clean paper
• Corrugated cardboard
• Air-filled packaging
• Bubble wrap where suitable
• Clean reused packing material

Fill empty areas so the contents do not move significantly when the parcel is handled.

Empty space inside a parcel lets books, toys and accessories move against one another. Reused paper or other appropriate cushioning may help, provided the outer package remains within InPost’s permitted size and weight limits.

Protect Corners and Fragile Parts

Pay particular attention to:

• Plastic clips
• Wheels
• Handles
• Book corners
• Electronic displays
• Decorative parts
• Wooden edges

Remove detachable parts only when appropriate and explain clearly how they fit back together.

Keep Small Parts Together

Place screws, adapters, toy pieces and other small accessories in a sealed labelled bag.

Attach or position the bag so it cannot disappear into loose packaging.

Do not place sharp fixings directly against fabric, books or plastic surfaces.

Package Clothing

For clothing:

• Make sure items are clean and fully dry
• Fold neatly
• Protect from rain and dirt
• Use a suitable mailing bag or box
• Do not overfill the package

Do not seal damp clothing in plastic packaging.

Package Clothing Bundles

For bundles:

• Count all pieces again
• Group by size where useful
• Protect higher-value pieces
• Use packaging strong enough for the combined weight
• Check the final parcel dimensions

Package Books

Protect books from:

• Water
• Bent corners
• Movement
• Heavy objects pressing into covers

Use a rigid envelope or box where appropriate. Heavy book bundles may need stronger packaging than expected.

Package Toys and Games

Before packing:

• Confirm completeness
• Secure loose parts
• Remove batteries where manufacturer guidance and carrier rules permit or require it
• Protect delicate mechanisms
• Keep instructions with the item

Do not tape directly onto the toy, box artwork or important labels unless the material is designed for it.

Package Electrical Items

Electrical products may require extra care and may be subject to carrier restrictions.

Check:

• Cable and plug condition
• Correct charger or power supply
• Battery type
• Carrier rules for batteries
• Protection from impact and moisture

Do not post damaged, swollen, leaking or recalled batteries.

Do Not Send Prohibited or Restricted Items Improperly

Carrier restrictions may apply to:

• Batteries
• Aerosols
• Liquids
• Flammable products
• Chemicals
• Sharp objects
• Pressurised containers

Read the selected carrier’s current prohibited and restricted items guidance before dispatch.

Seal the Parcel Securely

Use strong parcel tape on:

• All main seams
• Box openings
• Reinforced edges where needed

Do not rely on string, a small piece of tape or the box’s old adhesive alone.

Use the Correct InPost QR Code or Printed Label

Locker-to-Locker: Kidora’s current instructions say sellers can use a digital QR code at the appropriate InPost drop-off point; no printer is required. Follow the instructions supplied for the order and the InPost location.

Home Delivery: The seller must print the supplied shipping label and attach it securely before drop-off. Only offer this method if you can meet the printing requirement.

Do not use an old label, a label for another order or a manually written address in place of the InPost instructions. Check the current Kidora shipping instructions.

Protect Buyer Information

Use the buyer’s delivery details only for completing the order.

Do not:

• Share the address publicly
• Reuse it for unrelated purposes
• Photograph and post the label online
• Leave copies visible after the transaction

Shipping labels contain personal information. Remove or obscure old labels on reused packaging and avoid including other people’s addresses in photographs, screenshots or social posts.

Drop Off the Parcel Within the Required Time

Kidora expects sellers to fulfil paid orders promptly, normally within 48 hours, according to the current order rules. Check that payment has been confirmed and that the correct InPost label or QR code is available before taking the parcel to a drop-off point.

If you cannot fulfil the order on time, message the buyer and use Kidora’s relevant cancellation or support process rather than creating misleading dispatch information.

Check Payment and Shipping Instructions

Use the actual Kidora order status as the source of truth. Do not dispatch while payment remains pending and do not rely on an email, payment screenshot or message as proof.

After payment confirmation, check that the correct InPost shipment has been generated, confirm the parcel size and follow the locker QR code or printed home-delivery label instructions in the order.

InPost Shipping Status Updates Automatically

Do not manually mark an InPost order as shipped. Kidora’s published process says delivery statuses update automatically through InPost tracking once the parcel enters the carrier network.

Drop off the parcel as instructed, keep the drop-off evidence and check the order tracking if needed. Local collection is different: sellers mark an order as collected only after the handover has happened.

Do Not Claim Dispatch Before Drop-Off

Do not tell the buyer that an item has been dispatched before the parcel has been accepted at the appropriate drop-off point. InPost tracking provides the status automatically, and screenshots or verbal statements are not a substitute for carrier acceptance.

Use the Tracking Shown on the Order

For integrated InPost delivery, shipment progress is updated automatically through tracking. You can refer the buyer to their order status and share relevant factual information through Kidora messages if a delay arises.

Do not invent a tracking number or ask the buyer to follow an unfamiliar courier-payment link. Unexpected external QR-code or “release payment” messages may be scams.

InPost Delivery for Kidora Bundles

Kidora allows buyers to combine eligible items from the same seller. For an InPost bundle, the system checks whether the combined items fit an available parcel size and whether the relevant categories are eligible for the service.

Review the complete order, the permitted combined parcel dimensions and the delivery option before checkout and dispatch. Do not rely on an older manual “seller sets postage price” process for integrated InPost orders. See Kidora How It Works.

If a bundle cannot meet InPost requirements, follow the options actually offered in Kidora, which may include local collection; do not invent a separate off-platform delivery arrangement.

Check Bundle Contents Twice

Before sealing a bundle parcel:

• Compare every item with the order
• Count all pieces
• Check sizes and colours
• Photograph the full contents
• Use packaging suitable for the combined weight

All purchased items in the bundle should be shipped together unless another arrangement has been formally agreed.

If a Parcel Is Delayed

The buyer should check the InPost tracking shown on the Kidora order and contact the seller through Kidora messages.

The seller should:

• Check the carrier status
• Provide tracking information
• Contact InPost or Kidora as appropriate where appropriate
• Keep the buyer updated

If a Parcel Is Lost

Kidora’s current guidance states that the seller is responsible for ensuring the item arrives safely.

If the parcel is lost:

• Check tracking
• Contact InPost or Kidora as appropriate
• Retain proof of postage
• Work with the buyer to resolve the order
• Submit a carrier claim where available
• Use Kidora’s refund or dispute process where needed

Keep InPost drop-off evidence and use the automatic tracking attached to the order.

If an Item Arrives Damaged

The buyer should:

• Photograph the outer packaging
• Photograph the damage
• Keep the parcel and packaging
• Contact the seller through Kidora messages
• Report the issue within Kidora’s applicable deadline

The seller should review the evidence and work with the buyer. A tracked and appropriately compensated service may allow the seller to claim from the carrier.

Keep the original packaging and photographs and check the current Kidora Refund Policy for reporting steps and deadlines; the precise remedy depends on the circumstances and applicable rights.

Buyer Protection and Delivery Problems

Kidora’s standard Buyer Protection may cover eligible issues where an item:

• Was never shipped or is lost
• Arrives damaged
• Is significantly not as described

Buyers should follow the current Kidora Buyer Protection and Refund policies, including the stated reporting deadlines.

Do Not Move Shipping Arrangements Off Kidora

Keep transaction and order communication within Kidora.

Be cautious of messages asking you to:

• Click an unfamiliar courier link
• Pay a fee to receive payment
• Scan a QR code
• Move the sale to another messaging service
• Provide passwords or security codes

Use Holiday Mode When You Cannot Dispatch

If you are going away or cannot fulfil new orders, use Kidora’s Holiday Mode through Profile > My Marketplace.

This temporarily pauses listings so buyers cannot place new orders while you are unavailable.

Packaging and InPost Delivery on Kidora

Kidora helps UK families buy and sell suitable new and preloved baby and children’s items with free local collection or eligible InPost delivery. Sellers pay no Kidora seller commission, while buyers see the applicable Kidora Fee and delivery charge before paying.

InPost locker-to-locker orders use a digital QR code, and optional Home Delivery requires a printed label. Tracking updates automatically. FREE items are collection-only. For a complete current explanation of fulfilment and refunds, use How It Works and Kidora’s Refund Policy. Kidora does not certify item or packaging safety.

InPost Packaging and Dispatch Checklist

• Confirm the item and its contents are suitable for InPost
• Check the packed weight and dimensions against size A, B or C
• Check that the buyer’s chosen locker or Home Delivery option appears on the order
• Confirm payment before fulfilling the order
• Photograph the item, accessories and suitable protective packaging
• Use the QR code for locker-to-locker or print the Home Delivery label
• Drop off at an appropriate InPost point within the required timeframe
• Keep drop-off evidence and use automatic tracking
• Keep buyer information private
• Use the order and refund process if a shipment is delayed, missing or damaged

Related Kidora Parent Hub Guides

Explore these related guides for more information about the buying and selling journey.

• Selling Preloved Children’s Items
• Local Collection: Handover and Payment
• Taking Better Listing Photographs

Frequently Asked Questions

About This Guide

Prepared by: Kidora Team.

Sources: Kidora How It Works, Terms and Conditions, Refund Policy and InPost order guidance as described on Kidora’s website, with direct links above and throughout this guide.

Editorial sources checked: 15 October 2026. This was a source and editorial review, not a legal, clinical, financial or product-safety expert review. Information and platform features may change; check the linked original sources for the latest guidance.

Important: This is general packaging and current platform signposting, not a guarantee of delivery or a statement of insurance cover. Check the actual order, InPost terms, current Kidora policies and applicable consumer rights.